Do the plans include a phone number?+
No. Every plan is data only, with no phone number, calls, or SMS. WhatsApp calls work over data. Your home SIM can stay on for texts.
Do I need to turn on data roaming?+
Yes, for the eSIM line only. It connects to China Mobile as a roaming line, and there is no extra charge for roaming on it. Keep Data Roaming off on your home SIM so your carrier does not charge you.
When do plan days start and end?+
Days start once the eSIM is installed. Each day ends at 11:59 PM China time (GMT+8), so the first day can be short. Pick one day more than your stay. On a daily plan, that is also when the next day’s 500 MB or 1 GB starts.
Do I need a VPN?+
Not for Google, Gmail, Maps, YouTube, Facebook, or WhatsApp. Traffic on this eSIM is routed via Hong Kong, so those apps work without a VPN.
When should I install it?+
On Wi-Fi before the flight. Your plan days start when you install, so install close to departure, not weeks early. The QR stays valid for 30 days.
Daily or total data?+
Daily plans are 1 day · 500 MB/day, 3 days · 1 GB/day, or 7 days · 1 GB/day. Total-data plans are 5 days · 3 GB, 7 days · 5 GB, 10 days · 10 GB, 15 days · 10 GB, or 30 days · 20 GB. Each day ends at 11:59 PM China time, so pick one day more than your stay.
Can I share data with a hotspot?+
Yes. Hotspot is included, so you can share the connection with a laptop or a travel partner. Shared use counts against the plan.
Can I buy two plans in one order?+
Yes. One checkout, one email, and a QR for each eSIM.
Can I top up if I run out?+
No. There are no top-ups. If you run out of data or days, the eSIM stops. Buy a new plan and install its QR.
Does my phone support eSIM?+
Dial *#06#. If you see an EID number, the phone supports eSIM. It must also be unlocked from your home carrier.
How long is the QR valid?+
Install it within 30 days of receiving it. Each QR scans once, so do not delete the eSIM during your trip.
What if the QR never arrives?+
The order page keeps it. If the eSIM cannot be issued, our team is alerted and the order is refunded.
Do I upload a passport at checkout?+
No. Checkout does not ask for documents. The QR arrives by email after payment.